Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through the Lookout Mountain Media LLC website and through website features that link to this Policy.

It does not necessarily apply to information collected entirely offline, such as information provided during an in-person photography session, unless that information is later combined with information collected through the website.

Some services available through our website may be provided by third parties, including website-hosting, booking, payment, client-gallery, email, analytics, and social-media providers. Those providers may maintain their own privacy policies and terms.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide through contact forms, booking requests, orders, gallery access, email, or other communications.

This information may include:

• Your name
• Email address
• Telephone number
• Mailing or billing address
• Team, school, organization, athlete, or event information
• Preferred dates, locations, and session details
• Messages, questions, and customer-service requests
• Order, transaction, and delivery information
• Images or files you choose to provide
• Any other information you voluntarily submit

Payment Information

Payments may be processed by a third-party payment provider. Lookout Mountain Media LLC may receive information about a transaction, such as the purchaser’s name, billing details, order status, and amount paid. We do not intend to directly store complete payment-card numbers on our website.

Information Collected Automatically

When you visit the website, certain information may be collected automatically by our website platform, hosting provider, analytics services, or similar technologies.

This information may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website or page
• Pages viewed and links selected
• Date and time of access
• Approximate geographic region
• Website-performance and interaction information

3. How We Use Information

We may use the information we collect to:

• Respond to questions and customer-service requests
• Provide estimates and information about our services
• Schedule and manage photography sessions or events
• Process orders, payments, and deliveries
• Provide access to client galleries and purchased products
• Communicate about appointments, orders, galleries, or accounts
• Send requested updates or marketing communications
• Maintain and improve the website and our services
• Understand how visitors use the website
• Protect the website, our customers, and our business
• Prevent fraud, misuse, or security incidents
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce our agreements, policies, and legal rights

We may also use information for another purpose disclosed when the information is collected or with your permission.

4. How We Share Information

We may share information with service providers that help us operate our business and provide services. These may include:

• Website-hosting and website-management providers
• Booking and scheduling providers
• Payment processors
• Client-gallery and image-delivery providers
• Printing, product-fulfillment, and shipping providers
• Email and communication providers
• Analytics, security, and fraud-prevention providers
• Professional advisers, such as accountants or attorneys

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of Lookout Mountain Media LLC or others, investigate fraud or misuse, or complete a merger, sale, transfer, or reorganization of the business.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, server logs, and similar technologies.

These technologies may be used to:

• Enable essential website features
• Remember preferences or shopping-cart activity
• Maintain website security
• Measure traffic and website performance
• Understand how visitors interact with pages and links
• Identify technical problems
• Evaluate marketing links or campaigns

You may be able to control or delete cookies through your browser settings. Disabling some cookies may prevent certain parts of the website from functioning properly.

Analytics

Our website platform or other analytics providers may collect information about website visits and interactions. Analytics information helps us understand website usage, improve performance, and determine which pages or services are most useful to visitors.

Social-Media Links

Our website contains links to social-media services, including Facebook and Instagram. When you select one of these links, the social-media provider may collect information according to its own privacy practices. Lookout Mountain Media LLC does not control the privacy practices of those services.

6. Third-Party Websites and Services

Our website may link to booking platforms, payment services, client galleries, social networks, or other third-party websites. Selecting an external link may take you away from our website.

This Privacy Policy does not govern the information practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, fulfill contracts, resolve disputes, protect legal rights, and comply with tax, accounting, or other legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete it, anonymize it, or retain it as required or permitted by law.

8. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, storage system, or security measure can be guaranteed to be completely secure. You should use care when sending personal information online.

9. Your Choices and Privacy Rights

Communication Preferences

You may opt out of promotional email messages by using the unsubscribe link included in the message or by contacting us. We may still send nonpromotional communications relating to active bookings, orders, galleries, transactions, or customer service.

Access, Correction, and Deletion

Depending on where you live and subject to applicable law, you may have the right to:

• Request information about personal information we maintain
• Request access to or a copy of your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain uses of information
• Withdraw consent when processing is based on consent
• Opt out of certain sales, sharing, or targeted advertising
• Appeal a decision concerning a privacy request

These rights are not absolute and may not apply in every circumstance. We may need to verify your identity before completing a request. We may also retain information when permitted or required by law.

To submit a privacy request, please email Lookout Mountain Media .

10. Children’s Privacy

Our website is intended for parents, guardians, coaches, schools, organizations, and other adults seeking photography services. It is not directed to children under 13, and children under 13 should not submit personal information through the website.

A parent or legal guardian should submit booking, contact, order, or gallery information on behalf of a child under 13.

If you believe a child under 13 has provided personal information through the website without appropriate authorization, please contact us so we can review and address the situation.

11. Photographs, Testimonials, and Reviews

Photographs are handled according to the applicable photography agreement, model release, school or team agreement, gallery terms, or other authorization.

We will not treat the submission of a contact form as permission to use a person’s photograph publicly.

We may display a testimonial or review when we have permission or another lawful basis to do so. To request removal of a testimonial or review displayed on our website, please contact us.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

When we update the Policy, we will post the revised version on this page and change the effective date. Your continued use of the website after an update is subject to the revised Policy.

13. Governing Law

To the extent permitted by applicable law, this Privacy Policy is governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.